Please click/tap on icon to find out what data you should provide us with in order to complete your request. Root password is mandatory for any request. Every task is equal to 1 (one) inquiry. The amount of inquiries available for each plan is mentioned below.
Any works within Basic Administration during 3 days after server activation are Free of charge and don't use no inquiries.
Basic server administration
Extended server administration
- OS name
- OS version
- source of OS package
This service is available only for servers with KVM-over-IP with Virtual Media. Setting up OS from clients ISO using temporary KVMoIP access (for servers in Germany) is not allowed.
- URL for downloading VPS template (for OpenVZ)
- virtual hard drive image (for KVM), extensions: raw(dd), vdi, vhd, vmdk
- the access data to your old VPS
- OS name
- OS version
- domain name
- DNS (Bind, PowerDNS), DHCP, VPN (OpenVPN), PHP (mod_php, php-fpm, php-cgi, suphp), Ruby, Perl, HTTP (apache(itk), nginx, lighttpd), SSL, RDBMS (MySQL fork), FTP, SMTP/IMAP/POP3, denyhosts, fail2ban
- AD, DNS, DHCP, VPN (RAS, OpenVPN), RDBMS (MySQL), FTP, TS/RDP
- Detailed problem description
- When did you notice it
- What last actions were performed before its appearance
- Detailed task description
- What result do you aim at
- Сopying methods: PBackup, FTP, RSYNC, DUPLICITY, BACULA
- Access data to the server you will save your backup at
- APACHE, NGINX, PHP, PERL, RUBY
- Web-server optimization
- SQL optimization
- PHP optimization
- Setting up server-based caching
- Plugin installation
Unfortunaely, there are situations when even our specialists decide not to make any interventions inside your server. Such questions can be settled individually when the situation is clear to us.
Your request is great! Our technician will proceed to your task shortly without additional explanations since you have provided everything we need.
Even if you forgot to add something, our technician will contact you for clarifying everything and this will not be counted as a new inquiry. Considering it takes extra time, your task will be completed with a little delay.
You will need to open a new request for installing php-fpm. This will be counted as a new inquiry. We do NOT recommend to create requests like this one, instead try to word it up nicely in your first message.
Please note that we offer assistance with setting up and configuring servers for projects of any complexity within Basic (free) and Premium Administration with any dedicated server.