Thanks for purchasing our products (or subscribing to our services) at Unihost.com.
Refunds for the payments of digital services that we provide (rental of dedicated server or VPS, providing of software license) cannot be made.
In case the order is already paid, but the server was ordered by mistake (for example, the customer had chosen the wrong location or wrong server characteristics), the refund is impossible if the server had been already delivered to the customer.
Such a condition for usage was established by us based on the specifics of the provision of such digital services and the conditions of cooperation with our partners.
At the same time, our Customer can get money back after investigation from our side and only in such cases:
To fulfill a refund request, the Customer must contact within 7 days after the payment was processed. We can return the money to the internal balance of your Unihost account (that can be used to purchase our other services) or make a refund through the payment system through which the payment was made by the Customer. Refund will be processed within 7 days after the request. The term of receipt of funds by the Customer will depend on the original method of payment. Сonfirmation of a purchase or erroneous payment by the issuing bank of the client is required to consider the issue of a refund.
In cases not specified in this document, you can contact us via email [email protected] and discuss your emerged issue.