This Reseller Policy (the “Policy”) establishes the rules, requirements, rights, and responsibilities applicable to resellers participating in the UNIHOST SOLUTIONS PROVIDER Reseller Programe (the “Reseller Program”).
The Policy applies to all legal entities or individuals approved by UNIHOST SOLUTIONS PROVIDER, company number 207549570, with its registered office at Office 2, Building 8, “Tsar Kaloyan” Street, Sredets District, Sofia, Bulgaria, 1000 (the “Company”), to resell the Company’s Services to End Customers.
This Policy shall be read together with:
For purposes of this Policy:
Reseller means an approved reseller participating in the Reseller Program.
End Customer means any legal or natural person purchasing or receiving Services from the Reseller.
Services means infrastructure, cloud computing, hosting, connectivity, managed, professional, and related services offered by the Company from time to time, including, without limitation, Dedicated Servers, VPS, GPU and other services made available by the Company.
Sub-Reseller means a reseller authorised by a Reseller to further resell the Services through a Sub-Account.
Reseller Account means the account maintained by the Reseller with the Company for ordering and receiving the Services under this Agreement, including any associated Sub-Accounts, where applicable.
Sub-Account means an account associated with a Reseller’s account through which a Sub-Reseller may resell the Services.
MRR means the total recurring monthly revenue of active Services associated with the Reseller.
White-label Services means Services marketed by the Reseller under its own branding where permitted by the Company.
Territory means worldwide, subject to applicable sanctions, export controls, and other legal restrictions.
Sanctions means applicable laws, regulations, restrictions, prohibitions, embargoes, decisions, orders, or other measures relating to trade, economic activity, or finance imposed or administered by a competent public authority.
3.1 The Company may review an applicant’s business activities, intended use of the Services, geographic markets, compliance procedures, and other information reasonably necessary to determine whether the applicant is suitable for participation in the Reseller Program.
Approval as a Reseller does not create any partnership, agency, employment, franchise, joint venture, or similar relationship between the Company and the Reseller.
3.2 An approved Reseller receives a non-exclusive and non-transferable right to resell the Services within the Territory, subject to the applicable Reseller Agreement, this Policy, and the Company’s applicable policies.
The Reseller does not receive ownership rights in the Services or in the Company’s intellectual property.
Unless otherwise agreed in writing, the Standard Reseller Model applies.
Under the Standard Reseller Model:
The Reseller is responsible for complying with all legal, tax, consumer protection, invoicing, and other requirements applicable to its sales to End Customers.
The Reseller may resell Services made available by the Company from time to time.
The Services may include, without limitation:
The availability of particular Services, configurations, locations, or technical options may depend on the Company’s current infrastructure and commercial offering.
The Company may introduce, modify, suspend, or discontinue particular Services in accordance with the applicable Reseller Agreement and the Company’s policies.
6.1 The Reseller shall use reasonable commercial efforts to market, advertise, and promote the Services to potential End Customers within the Territory.
6.2 The Reseller shall maintain appropriate relationships with its End Customers and shall handle customer inquiries, complaints, and requests relating to the Reseller’s activities.
The Reseller shall promptly inform the Company of complaints or inquiries relating to the Services that the Reseller is unable to resolve.
6.3 The Reseller shall provide first-line, ongoing, and direct customer support to its End Customers.
The Company may provide technical, operational, and sales assistance to the Reseller, but the Company shall have no obligation to provide direct support to End Customers unless otherwise agreed in writing.
6.4 The Reseller shall provide End Customers with accurate information concerning the Services.
The Reseller shall not make any representations, warranties, guarantees, or commitments regarding the Services that are inconsistent with the Company’s documentation, Terms of Service, SLA, or other applicable Company policies.
6.5 The Reseller shall comply with all applicable laws and regulations, including, where applicable:
6.6 The Reseller shall ensure that personnel involved in marketing, selling, provisioning, or supporting the Services have appropriate knowledge of the Services.
The Company may provide training and informational materials to the Reseller.
Before providing access to the Services, the Reseller shall ensure that each End Customer has entered into an agreement with the Reseller incorporating, at a minimum, the Company’s Terms of Service.
The Reseller shall ensure that End Customers:
The Reseller remains fully responsible to the Company for:
The Reseller shall ensure that each Sub-Reseller acknowledges and agrees to the applicable reseller terms before reselling the Services.
The Reseller shall also be responsible for Sub-Resellers further down its reseller structure.
Termination of a Sub-Reseller’s account does not release the Reseller from payment or other obligations relating to that account.
The Company shall provide reasonable technical, operational, and sales support to the Reseller in accordance with the applicable support arrangements.
Where the Reseller cannot resolve a technical issue, it may escalate the matter through the Company’s designated support channels.
The Reseller should provide sufficient information to allow the Company to investigate the issue, including, where applicable:
The Company’s SLA applies to the relevant Services where expressly applicable.
10.1. The Company determines its standard prices for Services.
The Reseller may determine its own resale prices to End Customers under the Standard Reseller Model.
Eligible Resellers may receive discounts based on total MRR.
The applicable discount structure is:
| Total Reseller MRR | Discount |
| USD 800 – USD 7,499 | 10% |
| USD 7,500 – USD 14,999 | 12% |
| USD 15,000 – USD 29,999 | 13.5% |
| USD 30,000+ | 15% |
MRR is calculated based on the total recurring monthly revenue of all active Services associated with the Reseller, including Services provided through Reseller Accounts linked to the Reseller.
The following amounts are generally excluded from MRR:
The Company may review MRR monthly.
If total MRR increases or decreases and the Reseller moves into another tier, the applicable discount may be adjusted accordingly.
Unless otherwise agreed, a new tier shall apply from the beginning of the next billing month following the Company’s determination of the applicable MRR.
The Company’s billing records shall be used to determine MRR, absent manifest error.
10.2. The Reseller shall maintain a minimum monthly invoice amount of USD 800 for Services purchased under the Reseller Program.
This requirement takes effect three (3) months after the start of use of the Company’s services
If the Reseller fails to satisfy the minimum sales requirement, the Company may, upon written notice:
10.3. The Company shall invoice the Reseller for Services purchased under the Reseller Program.
Unless otherwise agreed, invoices are payable within thirty (30) days from the date of issuance of the relevant invoice.
Payments shall be made in the currency specified in the applicable invoice by bank transfer or another payment method designated by the Company.
Prices are exclusive of applicable taxes, duties, or similar governmental charges unless expressly stated otherwise.
The Reseller is responsible for taxes applicable to its own activities and resale transactions, except for taxes imposed on the Company’s net income.
10.4. Unless otherwise expressly provided in the applicable Reseller Agreement, Service-specific terms, or the Company’s applicable policies, payments made by the Reseller for Services are non-refundable. Any refund, credit, or adjustment granted by the Company shall be made solely at the Company’s discretion or where required by applicable law.
The Reseller is solely responsible for refunds, credits, chargebacks, or other financial claims raised by its End Customers or Sub-Resellers in relation to the Reseller’s resale activities. The Company shall have no obligation to reimburse the Reseller for such amounts unless expressly agreed in writing.
The Company may suspend or terminate a Reseller’s participation in the Reseller Program in accordance with the applicable Reseller Agreement.
Grounds may include:
Following termination, the Reseller shall:
Termination of the Reseller’s participation shall not automatically terminate the rights of End Customers who have properly obtained Services before termination, to the extent that continuation is permitted by the applicable Reseller Agreement and the Company’s Terms of Service.
The Reseller remains responsible for ensuring that any continued End Customer use complies with applicable Company policies.
The Company may take reasonable measures to protect its infrastructure, Services, users, intellectual property, and legal interests following termination.
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