The company reserves the right to demand a full verification of the customer’s order, if there is a reason to suspect an illegal or fraudulent use of the Unihost.com services. Full order verification includes:
- Confirmation of the customer’s identity. We accept photos or scans of government issued IDs, for example a driver’s license or a passport*. The full name and the photo have to be clearly visible, but it’s allowed to cover the document number and a personal signature. Full name has to match the one specified in the customer’s account on Unihost.com website.
- The detailed description of the purposes, for which it is planned to use the service. The description must include the project’s subject, which specialized software will be used, etc.
- Scan or photo of both sides of the bank/credit card, in case of payment by it. We recommend to cover the CVV code and the card number, excluding the last 4 digits.
- Screenshot with the proof of payment and the account holder’s full name, in case of payment via PayPal. The full name must match the one on the provided ID.
In exceptional cases, customer verification can be performed by a phone call to the number provided by the customer in the personal account during the registration at Unihost.com.
If the customer refuses to complete the order verification, Unihost.com reserves the right to block the customer’s access to its services without a possibility to charge back.