Server management

Our main goal is to provide the client with a comprehensive reliable IT-service!

Tiser

What Unihost offers

Not everyone wants to stare at the terminal and set up their own server. Someone doesn’t have time to waste, others don’t have the necessary skills. Managing the server is not an easy task. Trust it to our specialists who will gladly fullfill all the task you set for them.

We constantly increase our production processes in order for our clients to receive the full set of IT services as a single system. We install and support all services that are necessary for the business. And for you we’ve created something more than just management.

In order to send a request, fill in the ticket with the root login and password for the server, your contact phone number and a detailed description of the task. You can see those at the bottom of the page.

You can solve several issues with a single task, but only as long as they have been submitted in a single ticket. Examples of such tasks are at the bottom of the page.

Comparison of server administration packages

  • Basic
    Basic+
    Premium
    Premium+
  • Incidents

  • Incidents per month

    1

    3

    5

  • Incidents per month subject to a payment period of 6 months. for dedicated servers

    1

    2

    5

    7

  • Cost

  • The cost on Unihost.com provider server

    49 USD / months.

    99 USD / months.

  • The cost of an additional one-time incident

    20 USD

    20 USD

    20 USD

    20 USD

  • The cost on another provider’s server

    99 USD / months.

    199 USD / months.

  • The cost of a one-time solution to an incident when administering a server that does not belong to Unihost.com

    49 USD

    49 USD

    49 USD

    49 USD

  • Response time

  • The specialist starts to execute the application within

    8 hours

    60 minutes

    20 minutes

    5 minutes

  • Available services

  • Monitor server status and alert the client about problems

  • Automatic problem solving without client notification

  • Installing and Configuring the OS

  • Transferring a project from another host

  • Installing and Configuring Linux Services

    The list is limited

    The list is limited

  • Installing Control Panels

    The list is limited

    The list is limited

  • Installing Services on Windows OS

    The list is limited

    The list is limited

  • Configuring additional IPs

  • Configuring Virtualization Systems

  • Configuring the OS kernel

  • Scanning for viruses and cleaning

  • Security Settings

  • OS update

  • Help in troubleshooting

  • Change system and service settings

  • Configuring Backups

    19 USD

  • Configuring Server Services to Improve CMS Performance

  • Updating, installing CMS plug-ins

  • Setting up services / services after actions of third parties

  • Additional services

  • Generating and Installing an SSL Certificate

    19 USD

    19 USD

Backup setup

Store your data safelyи
When you rent a server in France, Canada, Germany and Ukraine, you get a free backup storage from 100 GB to 500 GB, depending on the datacenter. To create a backup of your whole system or a particular section you need to configure the storage. If you are having problems setting it up, you can always ask for help from our support team. We are ready to configure it according to your requirements. Setup fee is 19 USD.

In the Netherlands and Russia, we can direct the backup to NAS-storage facility, which is located in France on a separate cluster of multiple servers and dozens of disks in the RAID 10. This will ensure maximum safety of your data. You can also pick a separate drive or a couple of them on your own server, to make a backup and store it there.

Advantages

SSL Certificate installation

Secure your site with Unihost
If your website processes payments or you simply want to protect the customers that work with your website, you need an SSL. All popular browsers prevent their users from accessing pages without SSL, while Google and other search engines index them lower in the ratings.

Purchasing SSL nowadays is a necessity. If you are not familiar with its installation, we can help. Contact our experts and provide the data necessary to create the certificate, we will take care of the rest.

Advantages

Malware removal

Viruses and malware are no longer a problem
Commercial and private Internet services can get infected in a multitude of ways due to incorrect settings. We clean them out, treat your files and protect the website against viruses, help to combat sanctions and bans from the hosting providers, provide expert help and support.

Our service will:

  • Check your websites for viruses and vulnerabilities.
  • Automatically eliminate malicious code infection.
  • Remove a site from blacklists.
  • Protect against threats, XSS / SQL Injection and suspicious activity.

We use only the best software!

Advantages

Server management

Server management
Our experts are able to solve problems of any complexity

With the development of Internet technology eliminated the need for the maintenance and continuous upgrades of the computer parks. Most companies prefer to store the data in a specially equipped secure data centers and work remotely.

As a result, almost all companies have a need for a quality service infrastructure. Professional maintenance and administration are necessary to operate the servers in a secure way. Not all companies can afford to man a team like this, which is why we offer our server management services at a reasonable price.

  • We are ready to offer you our package "Premium", which includes a 3 incidents per month for only 49 USD/month..
  • If you have a one-time problem you can not solve, or you have exhausted all the available incidents this month, then there is no need to pay more - buy a one-time incident for just USD 20.
Advantages

System Monitoring

Control your server with Unihost
If you need to monitor your server constantly and solve all issues the second they are encountered, you need our Premium+ package. We develop an individual monitoring system for our customers with a notice by mail or most popular instant messengers (Viber, Telegram, WhatsApp and others), also take care of all system warnings, and monitoring events. We provide the following types of monitoring:

  • Physical and virtual infrastructure monitoring;
  • Status and performance of servers monitoring;
  • Service monitoring;
  • Virus monitoring;
  • TCP/UDP ports monitoring;
  • Database monitoring;
  • Local file system monitoring.

This whole complex will react immediately and prevent the occurrence of critical errors and downtimes. We can even provide this service remotely for the servers that are not purchased at Unihost.

Our team consists of the best specialists, who have all the skills to solve problems of any complexity. We are available 24/7, you can contact us in the chat by mail or phone.

Advantages

Help with transfer

Free help with the transfer of the project to the Unihost servers:

  • Installation of the OS and addons or base OS setup;
  • File transfer from another hosting
  • Installation of the Linux services;
  • Scanning for viruses,
  • Installation of the control panel,
  • Password reset for the Linux systems,
  • Advice and assistance in identifying and addressing challenges.

To communicate with customer support, you can use the online chat (pre-authorized on our website) or ticket system. If for some reason you can not go to our website to leave a request, you can send it from your email (which you used to register on unihost.com previously) to our address: [email protected] Our experts will answer your request in the shortest time (response time is typically less than 1-2 hours).

Advantages

Discounts and promo offers for Unihost servers

Loyalty

Basic + package for free

For long-term projects, our company provides a premium management package with monitoring.For a period of 6 months or more, Basic + is available for the entire duration of the lease for free. There is no point in hiring a team for administration because Unihost technical experts are available in 24/7 mode - with them your servers are in reliable hands.

Advantages of renting a dedicated server from Unihost

Advantages

Initial configuration of the server

Complete configuration of LAMP and all necessary services for project deployment on the server. Our team will perform all the necessary settings according to your technical requirements.

Advantages

Updating / reinstalling the OS, compiling the kernel and solving problems with the operation of the software

At your request, we are ready to update / reinstall the OS and all necessary services, compile the kernel from the sources, fix problems with modules and other licensed software.

Advantages

Check spam and viruses with subsequent treatment / removal

Did you receive a complaint from the data center or is your server infected with viruses? We are ready to help you check the server for spam, malware, backdoors and viruses. In the treatment of files and the removal of malicious code, we use only the best anti-virus software.

Advantages

Designing a network design

Sooner or later, almost every enterprise faces the need to implement IT services. Projects of any directions are not without the need to build a local computer network. The search for specialists to set up and maintain the network can take many times and costs. Our team is able to save your time and minimize the cost of subsequent maintenance of your network.

Advantages

Optimizing site and server performance

At the moment, the speed of the site is no less important for high-quality content. Therefore, each company is interested in the fact that its site would work continuously and quickly, without forcing the visitor to wait until the page has finally loaded. The solution to this problem is site optimization and server performance.

Advantages

Testing hardware, carrying out stress tests

For the operation of any project and data security, periodic monitoring of all components on the server is necessary. Our team will conduct a full test of each of the components, and then make a detailed report about each server node. We have extensive experience and a choice of various utilities for carrying out these load tests 'iron'.

Advantages

24-hour monitoring of remote server operation

In addition to server availability, there are a number of parameters that should be monitored to prevent negative situations, such as end of the site, heavy load, ddos attack, port availability, etc. Preventive measures of monitoring will help to prevent the fall of the server, and hence idle time.

Advantages

Writing Powershell / Bash Shell scripts

If you need to periodically do the same routine work on the server side, which takes a lot of time, why not automate all processes? Our team will help you write scripts on Powershell to solve most problems. Unihost works as long as you develop your business.

Advantages

Configuring Backup

You want to use your server for a large staff or decided to sell virtual machines, but do not know how to create VPS? No problem, the Unihost team will help you in the installation and configuration of the most optimal hypervisors.

Advantages

Creating virtual machines on the server

We are ready to configure your backups either on a separate server or NAS-storage, or on a local server, using a separate disk or RAID array of server drives. We are ready to set up the creation time, the number of backups per day / week / month, the snapshot of the entire system or a specific directory.

Advantages

Installing Control Panels

There is nothing easier than managing a project with an intuitive and functional interface. The Unihost team will install and configure the control panel and all the necessary modules. Further you will only enjoy the work.

Advantages

Security audit

Our team will conduct a full-fledged system process of quality server security settings. After that, we minimize possible hacking attacks, virus penetration, spamming and secure your infrastructure from the outside.

Administration of servers from Unihost team experts

Could you have enough consoles? After all, all the tasks for managing the server can be done by our specialists!

How to submit the request for administration?

Correct

Your request is great! Our technician will proceed to your task shortly without additional explanations since you have provided everything we need.

Acceptable

Even if you forgot to add something, our technician will contact you for clarifying everything and this will not be counted as a new inquiry. Considering it takes extra time, your task will be completed with a little delay.

Incorrect

You will need to open a new request for installing php-fpm. This will be counted as a new inquiry. We do NOT recommend to create requests like this one, instead try to word it up nicely in your first message.

FAQ

  • Which control panels are available?

    Each server comes with an ISPmanager 5 Lite control panel. If you wish to use any other panel, you may take your pick from cPanel, Plesk, ISPconfig, OwnCloud or Minecraft Game Server. Check out the detailed list in the server’s cart or contact our support after you have bought the server.

  • What software can be installed on the server?

    By default we offer a dozen of Linux distributions, Windows Server, several dedicated control panels and some other software. You can pick it either in the cart during the purchase or in the Unihost Client Area. You can also install any software you want, except for any that may harm the server itself or other Unihost servers.

  • Do you allow OpenVPN?

    Yes, we allow OpenVPN on our servers. Servers in France, Canada and Poland have unlimited traffic, which makes them a better pick for this task.

  • Do you provide IPv6?

    Yes, you can connect order both IPv4 and IPv6 addresses, as long as we have free servers.

  • What is RAID?

    RAID is a technology that allows you to combine the storage drives into a single array. RAID comes in various kinds:
    RAID 0, used to combine two or more drives in a single array. More common in personal data storage, rarely used in business due to instabilities and proneness to failure.
    RAID 1, a.k.a. mirroring. The second drive becomes a carbon copy of the first one. If any of them fails, all the data can still be restored from the other one.
    RAID 10 (or RAID 0+1) is a combination of two RAID 0 arrays into a RAID 1 array. You basically get a combined array of two drives, as well as its backup copy.

  • What is the difference between Software RAID and Hardware RAID?

    Software RAID means that the repartitioning will happen at the OS level, while Hardware RAID repartitions the drives before the OS is even loaded. The latter is more reliable and fast since the server doesn’t have to waste resources to manage the RAID structure. Besides, Hardware RAID is the only option that can survive the OS reinstallation.

  • What is Hybrid SoftRAID?

    Hybrid SoftRAID is a combination of HDD and SSD in a RAID array. It is faster than a pure HDD array but falls short of the performance provided by the pure SSD storage.

  • What should I do if the server does not respond?

    You can reboot it from the Client Area. While there, you can also check the server’s stats and reinstall the OS. If for whatever reason you can’t do this, contact the Unihost support.

  • Can I get a physical access to the server?

    No. Unihost dedicated servers are located in secure facilities and we cannot grant free access to the servers due to the possible risks. Only people who have direct access to the servers are our certified employees tasked with maintenance, and even their access level depends on the tasks at hand.

  • Can I send my equipment to your data center?

    Usually, you can’t. We can transfer the storage drives with the data you need if the upload takes too long, but direct colocation is not a service we generally provide. You can, however, discuss it with our support, and we may consider your case an exception.

  • If the hardware of my server goes down, who will be held responsible?

    All our hardware is routinely tested. If any component fails, we will replace it with an identical one, covering all bills.

  • Can I upgrade my server?

    Not all configurations support a direct upgrade, but some line-ups, i.e. PowerEdge do. You can get more details by checking with your support team.

  • Can I order additional IPs?

    • In France, Canada and Poland, you can order up to 256 IPs per server, with a maximum amount of subnetworks being 16. The payment is single-time, there will be no monthly bills.
    • In Germany, you can order up to 37 IPs per server (a subnetwork of 32 IPs with a /27 mask, 6 subnetworks of 1 IP each and a single dedicated IP). There is an installation fee, as well as a monthly payment. If you need more IPs in Germany, you’d have to purchase an IP pool.
    • In Ukraine, you can order up to 11 IPs per server (10 IPs in a subnetwork with a /32 mask and a single dedicated IP). There is both an installation fee and a monthly payment. There is no option to purchase an IP pool in Ukraine.

    You can learn more about the pricing on additional IPs for the servers in the Client Area or during the purchase procedure.

  • How to set up IPMI/KVM-over-IP?

    IPMI is set up by default on servers in Canada, France, and Poland. You can find a button that enables the mode in the Client Area. On the German servers, IPMI must be enabled via this manual.

  • How to set up Reverse DNS?

    The easiest way is to write to [email protected] from the email you used to create the Unihost account and ask which IP should be added to which domain. If your domain had been registered at Unihost.com, you can also set up Reverse DNS in the Client Area.

  • Which Tier does your data center correspond to?

    All our data centers correspond to Tier 3 or Tier 4.

  • Does the traffic between the server and the backup storage count towards the traffic limits?

    Traffic between the server and the backup storage, as well as traffic between two servers in the same data center, is considered internal and does not count towards the limits.

  • How long does the installation and provision of the server take?

    It depends on the location of the server:
    France, Canada, Poland — up to 12 hours.
    Germany — 1 business day for standard configurations. If the server configuration is non-standard, we may need up to 5 business days to provide it.
    Ukraine — from 1 to 5 business days.
    If you have not gone through the full account verification, we will postpone the provisioning until you complete the procedure.

  • What documents are needed to order a dedicated server?

    You do not need documents to order a server. But if you intend to pay with a card or Paypal, or you have not ordered from Unihost before, you need to go through a full account verification, which requires a passport or any other government-issued ID.

  • What is the minimal billing period?

    One month. We also offer billing periods of 3, 6, 9 and 12 months. If you require a different billing cycle — for example, 2 or 5 months — you will have to contact the sales department to review your case.
    For some configurations, there is an option to order a server for a week.

  • Are your dedicated servers limited in any way?

    There are no limitations. You can use the server for any number of websites, e-mails, domains etc. We provide complete access to the server at the root level.

  • How do you issue the invoice?

    Invoices on the service renewal are issued automatically with an email notification. Invoices are issued based on the billing cycle.

    Billing cycle
    Date of the invoice issue
    1 month 14 days before the due date
    3 months 21 days before the due date
    6 months 30 days before the due date
    12+ months 60 days before the due date

    You can also generate an invoice yourself in Unihost Client Area, under the Product Management tab. There you can also change your billing cycle, provided that there are no unpaid invoices for this service. If there are any, you need to pay them first (or ask our support to cancel them) and then generate a new invoice with an updated billing cycle.

  • What are my obligations when I buy?

    Follow the Unihost Service Rules. We do not conclude a contract for the obligatory use of the service for a certain time and you can terminate the public offer of Unihost at any time.

  • What kind of support do you offer?

    Unihost tech support:
    Makes sure that all servers operate 24/7 in a stable manner under any circumstance.
    Under Basic server management, provides you with 1 ticket per month that can be used to set up/install/manage any software on your server.
    Under Premium server management, provides you with 3 tickets per month.
    Check the Server management page for more details.

  • How fast does the Unihost support respond?

    We answer in chat in 30 seconds or less. The review of your issue may take up to 20 minutes, while the solution may take up to 8 hours, depending on the severity of the problem and the number of issues our team is solving at the moment. Issues from customers with Premium server management are given priority in such cases.

  • Do you have an uptime guarantee?

    Yes, we guarantee 99.9% uptime. For more details, look at the Service Level Agreement.

  • Do you offer server monitoring?

    We do not offer server monitoring under the basic server management, but it is available as a separate level of server management.

  • Do you set up the server OS?

    Under Basic server management, we only set up some modules in the Linux OS. If you run Windows, you’ll have to set it up on your own. For more information, check out the Server management page.

  • How private is my information?

    We do not review any information on the customers’ servers unless it is necessary to solve a support ticket. For more information, check out the Unihost privacy policy.

  • Can I transfer my data to a different company?

    Yes, of course. We do not limit any data transfer and offer you a root-level access to the server.

  • Can I run Tor, torrent or OpenVPN?

    We allow usage of Tor, OpenVPN, and anonymizers on the Unihost servers. If you still have doubts, please contact us in chat.
    We do not allow:
    phishing websites;
    Warez, backdoor, crack and other websites that break the Unihost Terms of Service.

  • Can I use your servers to store and distribute adult content?

    Yes, as long as you do not distribute or advertise adult on the child-, zoo- and rape subjects, as well as content that you do not have rights for. If your server is located in Germany, you will also have to block access to the server for all German IPs, preferably — using iptables.

  • What if my server is constantly attacked via DDoS?

    We use professional DDoS protection, so we do not worry much about DDoS. If your business is constantly attacked by the competition, we can provide you with additional protection.

  • How do you respond to abuses?

    We give you 12 hours to solve the issue that leads to the abuse. If you get more than 3 abuses of the same kind, or if you refuse to solve the issue, your account and all services will be blocked.

  • will be blocked. What will happen if I do a chargeback or start a PayPal dispute?

    According to the Unihost public offer, your account will be blocked, and all of its data will be deleted. The customer that made the chargeback will be added to the international FraudRecord list.