Our main goal is to provide the client with a comprehensive reliable IT-service!
What Unihost offers
Not everyone wants to stare at the terminal and setup their own server. Someone doesn’t have time to waste, others don’t have the necessary skills. Managing the server is not an easy task. Trust it to our specialists who will gladly fulfill all the tasks you set for them.
We constantly increase our production processes in order for our clients to receive the full set of IT services as a single system. We install and support the services that are necessary for the business. And for you we’ve created something more than just management.
In order to send a request, fill in the ticket with the root login and password for the server, your contact phone number and a detailed description of the task. You can see those at the bottom of the page.
You can solve several issues with a single task, but only as long as they have been submitted in a single ticket. Examples of such tasks are at the bottom of the page.
Incidents
Incidents per month
1
3
∞
Incidents per month for the server with billing cycle 3 months+
2
5
∞
Cost
The cost on Unihost provider server
Free
39 49 USD / month
19 USD
The cost on another provider’s server
79 99 USD / month
49 USD
Response time
The specialist starts to execute the application within
20 minutes
20 minutes
20 minutes
Available services
Installing and configuring the OS
Transferring a project from another host
Installing and configuring Linux services
Limited list
Installing control panels
Limited list
Generating and installing an SSL certificate
Installing services on Windows OS
Configuring additional IPs
Configuring Virtualization systems
Configuring the OS kernel
Scanning for viruses and cleaning
Security settings
OS update
Change system and service settings
Backup configuring
Configuring server services to improve CMS performance
Updating, installing CMS plug-ins
Setting up services after actions of third parties
Non-standart issues solving
Store your data safely
When you rent a server in France, Canada, Germany and Ukraine, you get a free backup storage from 100 GB to 500 GB, depending on the datacenter. To create a backup of your whole system or a particular section you need to configure the storage. If you are having problems setting it up, you can always ask our support team for help. We are ready to configure it according to your requirements. Setup fee is 19 USD.
In the Netherlands and Russia, we can direct the backup to NAS-storage facility, which is located in France on a separate cluster of multiple servers and dozens of disks in the RAID 10. This will ensure maximum safety of your data. You can also pick a separate drive or a couple of them on your own server, to make a backup and store it there.
Secure your site with Unihost
If your website processes payments or you simply want to protect the customers that work with your website, you need an SSL. All popular browsers prevent their users from accessing pages without SSL, while Google and other search engines index them lower in the rankings.
Purchasing SSL nowadays is a necessity. If you are not familiar with its installation, we can help. Contact our experts and provide the data necessary to create the certificate, we will take care of the rest.
Malware is no longer a problem
Commercial and private Internet services can get infected in multiple ways due to incorrect settings. We clean them out, treat your files and protect the website against malware, help to combat sanctions and bans from the hosting providers, provide expert help and support.
Our service will:
We use only the best software!
Server management
Our experts are able to solve problems of any complexity
With the development of Internet technology eliminated the need for the maintenance and continuous upgrades of the computer parks. Most companies prefer to store the data in a specially equipped secure data centers and work remotely.
As a result, almost all companies have a need for a quality service infrastructure. Professional maintenance and administration are necessary to operate the servers in a secure way. Not all companies can afford a team like this, which is why we offer our server management services at a reasonable price.
Control your server with Unihost
If you need to monitor your server constantly and solve all issues the second they are encountered, you need our Premium+ package. We develop an individual monitoring system for our customers with a notice by mail or most popular instant messengers (Viber, Telegram, WhatsApp and others), also we can take care of all system warnings, and monitoring events. We provide the following types of monitoring:
This whole complex will react immediately and prevent the occurrence of critical errors and downtimes. We can even provide this service remotely for the servers that are not purchased at Unihost.
Our team consists of the best specialists, who have all the skills to solve problems of any complexity. We are available 24/7, you can contact us via chat, by mail, or phone.
Free help with the transfer of the project to the Unihost servers:
To communicate with customer support, you can use the online chat (pre-authorized on our website) or ticket system. If for some reason you can not go to our website to leave a request, you can send it from your email (which you used to register on unihost.com previously) to our address: [email protected] Our experts will answer your request in the shortest time (response time is typically less than 1-2 hours).
For long-term projects, our company provides a premium management package with monitoring.For a period of 6 months or more, Basic + is available for the entire duration of the lease for free. There is no point in hiring a team for administration because Unihost technical experts are available in 24/7 mode - with them your servers are in reliable hands.
Complete configuration of LAMP and all necessary services for project deployment on the server. Our team will perform all the necessary settings according to your technical requirements.
At your request, we are ready to update / reinstall the OS and all necessary services, compile the kernel from the sources, fix problems with modules and other licensed software.
Our team will conduct a full-fledged system process of quality server security settings. After that, we mitigate possible hacking attacks, virus penetration, spamming and secure your infrastructure from the outside.
Sooner or later, almost every enterprise faces the need to implement IT services. Projects of any directions are not without the need to build a local computer network. The search for specialists to set up and maintain the network can take many times and costs. Our team is able to save your time and minimize the cost of subsequent maintenance of your network.
For the operation of any project and data security, periodic monitoring of all components on the server is necessary. Our team will conduct a full test of each of the components, and then make a detailed report about each server node. We have extensive experience and a choice of various utilities for carrying out these load tests 'iron'.
In addition to server availability, there are a number of parameters that should be monitored to prevent negative situations, such as website malfunction, heavy load, ddos attack, port availability, etc. Preventive measures of monitoring will help to prevent the fall of the server, and hence idle time.
You want to use your server for a large staff or decided to sell virtual machines, but do not know how to create VPS? No problem, the Unihost team will help you in the installation and configuration of the most optimal hypervisors.
We are ready to configure your backups either on a separate server or NAS-storage, or on a local server, using a separate disk or RAID array of server drives. We are ready to set up the creation time, the number of backups per day / week / month, the snapshot of the entire system or a specific directory.
There is nothing easier than managing a project with an intuitive and functional interface. The Unihost team will install and configure the control panel and all the necessary modules. Further you will only enjoy the work.
Maybe you’ve had enough of command line? After all, all the tasks for managing the server can be done by our specialists!
Your request is great! Our technician will proceed to your task shortly without additional explanations since you have provided everything we need.
Even if you forgot to add something, our technician will contact you for clarifying everything and this will not be counted as a new inquiry. Considering it takes extra time, your task will be completed with a little delay.
You will need to open a new request for installing php-fpm. This will be counted as a new inquiry. We do NOT recommend to create requests like this one, instead try to word it up nicely in your first message.
Each server comes with an ISPmanager 5 Lite control panel. If you wish to use any other panel, you may take your pick from cPanel, Plesk, ISPconfig, OwnCloud or Minecraft Game Server. Check out the detailed list in the server’s cart or contact our support after you have bought the server.
By default, we offer a dozen Linux distributions, Windows Server, several dedicated control panels and some other software. You can pick it either in the cart during the purchase or in the Unihost Client Area. You can also install any software you want, except for any that may harm the server itself or other Unihost servers.
Yes, we allow OpenVPN on our servers.
Yes, you can connect order both IPv4 and IPv6 addresses.
RAID is a technology that allows you to combine the storage drives into a single array, which helps to prevent data loss if one of the drives gets broken. RAID comes in various kinds:
Software RAID means that the repartitioning will happen at the OS level, while Hardware RAID repartitions the drives before the OS is even loaded. The latter is more reliable and fast since the server doesn’t have to waste resources to manage the RAID structure. Besides, Hardware RAID is the only option that can survive the OS reinstallation.
Hybrid SoftRAID is a combination of HDD and SSD in a RAID array. It is faster than a pure HDD array but falls short of the performance provided by the pure SSD storage.
You can reboot it from the Client Area. While there, you can also check the server’s stats and reinstall the OS. If for whatever reason you can’t do this, contact the Unihost support.
No. Unihost dedicated servers are located in secure facilities and we cannot grant free access to the servers due to the possible risks. Only people who have direct access to the servers are our certified employees tasked with maintenance, and even their access level depends on the tasks at hand.
Usually, you can’t. We can transfer the storage drives with the data you need if the upload takes too long, but direct colocation is not a service we generally provide. You can, however, discuss it with our support, and we may consider your case an exception.
All our hardware is routinely tested. If any component fails, we will replace it with an identical one, covering all bills.
Not all configurations support a direct upgrade, but some line-ups, i.e. PowerEdge do. You can get more details by asking our support team.
In France, Canada and Poland you can order up to 256 IPs per server, with a maximum amount of subnetworks being 64. The payment is single-time, there will be no monthly bills.
In Germany you can order up to 37 IPs per server (a subnetwork of 32 IPs with a /27 mask, 6 subnetworks of 1 IP each and a single dedicated IP). There is an installation fee, as well as a monthly payment. If you need more IPs in Germany, you’d have to purchase an IP pool.
In Ukraine you can order up to 11 IPs per server (10 IPs in a subnetwork with a /28 mask and a single dedicated IP). There is both an installation fee and a monthly payment. There is no option to purchase an IP pool in Ukraine.
In Russia and Netherlands up to 64 IP addresses are available for ordering. Payment for these IP addresses is made monthly.
You can learn more about the pricing on additional IPs for the servers in the Client Area or during the purchase procedure.
IPMI is set up by default on servers in Canada, France, and Poland. You can find a button that enables the mode in the Client Area. On the German servers, IPMI must be enabled via this manual.
The easiest way is to write to [email protected] from the email you used to create the Unihost account and ask which IP should be added to which domain. If your domain had been registered at Unihost.com, you can also set up Reverse DNS in the Client Area.
All our data centers correspond to Tier 3 or Tier 4.
Traffic between the server and the backup storage, as well as traffic between two servers in the same data center, is considered internal and does not count towards the limits.
It depends on the location of the server:
France, Canada, Poland, Russia and Netherlands — up to 12 hours.
Germany — 1 business day for standard configurations. If the server configuration is non-standard, we may need up to 5 business days to provide it.
Ukraine — from 1 to 5 business days.
If you have not gone through the full account verification, we will postpone the provisioning until you complete the procedure.
You do not need documents to order a server. But if you intend to pay with a card or Paypal, or you have not ordered from Unihost before, you need to go through a full account verification, which requires a passport or any other government-issued ID.
One month. We also offer billing periods of 3, 6, 9 and 12 months. If you require a different billing cycle — for example, 2 or 5 months — you will have to contact the sales department to review your case.
For some configurations, there is an option to order a server for a week.
There are no limitations. You can use the server for any number of websites, e-mails, domains etc. We provide complete access to the server at the root level.
Invoices on the service renewal are issued automatically with an email notification. Invoices are issued based on the billing cycle.
Billing cycle
Date of the invoice issue
You can also generate an invoice yourself in Unihost Client Area, under the Product Management tab. There you can also change your billing cycle, provided that there are no unpaid invoices for this service. If there are any, you need to pay them first (or ask our support to cancel them) and then generate a new invoice with an updated billing cycle.
Follow the Unihost Service Rules. We do not conclude a contract for the obligatory use of the service for a certain time and you can terminate the public offer of Unihost at any time.
Unihost tech support:
Check the Server management page for more details.
We answer in chat in 30 seconds or less. The review of your issue may take up to 20 minutes, while the solution may take up to 8 hours, depending on the severity of the problem and the number of issues our team is solving at the moment. Issues from customers with Premium server management are given priority in such cases.
Yes, we guarantee 99.9% uptime. For more details, look at the Service Level Agreement.
We do not offer server monitoring under the basic server management, but it is available as a separate level of server management.
Under Basic server management, we only set up some modules in the Linux OS. If you run Windows, you’ll have to set it up on your own. For more information, check out the Server management page.
We do not review any information on the customers’ servers unless it is necessary to solve a support ticket. For more information, check out the Unihost privacy policy.
Yes, of course. We do not limit any data transfer and offer you a root-level access to the server.
We allow usage of OpenVPN and torrent on the Unihost servers. If you still have doubts, please contact us in chat.
We do not allow:
phishing websites;
Warez, backdoor, crack and other websites that break the Unihost Terms of Service.
Yes, as long as you do not distribute or advertise adult on the child-, zoo- and rape subjects, as well as content that you do not have rights for. If your server is located in Germany, you will also have to block access to the server for all German IPs, preferably — using iptables.
We use professional DDoS protection, so we do not worry much about DDoS. If your business is constantly attacked by the competition, we can provide you with additional protection.
We give you 12 hours to solve the issue that leads to the abuse. If you get more than 3 abuses of the same kind, or if you refuse to solve the issue, your account and all services will be blocked.
According to the Unihost public offer, your account will be blocked, and all of its data will be deleted. The customer that made the chargeback will be added to the international FraudRecord list.
