Managed dedicated servers

It depends on the location of the server:
France, Canada, Poland, Russia and Netherlands — up to 12 hours.
Germany — 1 business day for standard configurations. If the server configuration is non-standard, we may need up to 5 business days to provide it.
Ukraine — from 1 to 5 business days.
If you have not gone through the full account verification, we will postpone the provisioning until you complete the procedure.

You do not need documents to order a server. But if you intend to pay with a card or Paypal for the first time at Unihost, you need to go through a full account verification, which requires a passport or any other government-issued ID.

One month. We also offer billing periods of 3, 6, 9 and 12 months. If you require a different billing cycle — for example, 2 or 5 months — you will have to contact the sales department to review your case.
For some configurations, there is an option to order a server for a week.

There are no limitations. You can use the server for any number of websites, e-mails, domains etc. We provide complete access to the server at the root level.

Invoices on the service renewal are issued automatically with an email notification. Invoices are issued based on the billing cycle.

Billing cycle
Date of the invoice issue

• 1 month – 14 days before the due date
• 3 months – 21 days before the due date
• 6 months -30 days before the due date
• 12+ months – 60 days before the due date

You can also generate an invoice yourself in Unihost Client Area, under the Product Management tab. There you can also change your billing cycle, provided that there are no unpaid invoices for this service. If there are any, you need to pay them first (or ask our support to cancel them) and then generate a new invoice with an updated billing cycle.

Unihost tech support:

• Makes sure that all servers operate 24/7 in a stable manner under any circumstance.
• Under Basic server management, provides you with 1 ticket per month that can be used to set up/install/manage any software on your server.
• Under Premium server management, provides you with 3 tickets per month.

Check the Server management page for more details.

We answer in chat in 30 seconds or less. The review of your issue may take up to 20 minutes, while the solution may take up to 8 hours, depending on the severity of the problem and the number of issues our team is solving at the moment. Issues from customers with Premium server management are given priority in such cases.

Yes, we guarantee 99.9% uptime. For more details, look at the Service Level Agreement.

We do not offer server monitoring under the basic server management, but it is available as a separate level of server management.

Under Basic server management, we only set up some modules in the Linux OS. If you run Windows, you’ll have to set it up on your own. For more information, check out the Server management page.

We do not review any information on the customers’ servers unless it is necessary to solve a support ticket. For more information, check out the Unihost privacy policy.

Yes, of course. We do not limit any data transfer and offer you a root-level access to the server.

We allow usage of OpenVPN and torrent on the Unihost servers. If you still have doubts, please contact us in chat.
We do not allow:
phishing websites;
Warez, backdoor, crack and other websites that break the Unihost Terms of Service.

Yes, as long as you do not distribute or advertise adult on the child-, zoo- and rape subjects, as well as content that you do not have rights for. If your server is located in Germany, you will also have to block access to the server for all German IPs, preferably — using iptables.

We use professional DDoS protection, so we do not worry much about DDoS. If your business is constantly attacked by the competition, we can provide you with additional protection.

We give you 12 hours to solve the issue that leads to the abuse. If you get more than 3 abuses of the same kind, or if you refuse to solve the issue, your account and all services will be blocked.

According to the Unihost public offer, your account will be blocked, and all of its data will be deleted. The customer that made the chargeback will be added to the international FraudRecord list.