Last update: 08.10.2025
The provision of Services on the website at: https://unihost.com/ is regulated by the laws of Bulgaria.
You may make orders if you are 18 years old. If you make an order on the website https://unihost.com/, you confirm that you are at least 18 years old and have the right to conclude a contract.
By making an order on the website at: https://unihost.com/, you confirm that you read and agree with these Terms of Service and the following integral parts of these Terms of Service:
Privacy Policy at: https://unihost.com/docs/privacy-policy/,
Cookie Policy at: https://unihost.com/docs/cookie-policy/,
Service Level Agreement (SLA) at: https://unihost.com/docs/sla/,
Abuse Policy at: https://unihost.com/docs/abuse-policy/,
Complaints Policy at: https://unihost.com/docs/complaints-policy/.
These Terms and Conditions (hereinafter – the Agreement) regulate the relationship between UNIHOST SOLUTIONS PROVIDER LTD, hereinafter named “Provider”, and the Service Customer, hereinafter named “Customer”, for the provision of services.
Details of the Provider:
Provider’s name: UNIHOST SOLUTIONS PROVIDER LTD.
VAT registration: BG207549570.
Address: Office 2, Third Floor, Building 8, “Tsar Kaloyan” Str., Sredets district, Sofia, Bulgaria, 1000.
Definitions:
Support Period – the period of availability of Customer support, 24 hours/7 days a week.
Service Period means the time during which the Provider agrees to provide Service with an uptime of 99.9%, except for the time when the Service is unavailable solely due to one or more exceptions.
Services – facility, which Provider suggests at https://unihost.com.
Customer – physical or legal entity, which registers a personal account and pays the amount to the Provider according to the invoices.
Personal account – shall mean a unique, authenticated user interface created and maintained by the Customer on the Service Provider’s platform, which allows the Client to access, manage, and control services, subscriptions, billing, support requests, and/or account settings associated with the contractual relationship.
Managed Services shall mean a service model in which the Service Provider assumes specified responsibilities for the configuration, maintenance, monitoring, and technical administration of the hosted server environment. Under this model:
Unmanaged Services shall mean a service model in which the Service Provider supplies infrastructure resources (e.g., dedicated or virtual server hardware) without undertaking responsibility for ongoing system administration, configuration, or technical support beyond initial provisioning. Under this model:
Basic Troubleshooting shall mean the initial level of diagnostic and remedial technical support provided by the Service Provider to identify, isolate, and resolve issues affecting the normal operation of the hosted server or associated infrastructure.
Basic Troubleshooting shall expressly exclude:
System-level data shall mean any data, information, or configuration parameters that relate to the operational state, performance, or architecture of the server or hosting environment, excluding any Customer Content or Personal Data as defined under applicable data protection law.
Tariff plan shall mean a predefined pricing and service package offered by the Service Provider to the Customer, which sets out the scope, volume, duration, and cost of services to be rendered under the Agreement.
Invoice – shall mean a formal written demand for payment issued by the Provider to the Customer services rendered, the corresponding prices, applicable taxes or charges, the total amount due, the currency of payment, and the due date or payment terms.
Uptime means the Services are available and operable for normal access and use by the Customer.
The ticket system means the electronic support management system provided by the Provider through which the Customer may submit, track, and communicate regarding requests for technical assistance, billing inquiries, incident reporting, or other service-related matters.
Billing Period means the recurring interval of time (e.g., monthly, quarterly, annually) for which the Customer is invoiced and charged in advance for the provision of Services. The duration of the Billing Period shall be determined based on the Tariff Plan selected by the Customer at the time of purchase or as subsequently modified by agreement between the Parties. All fees for the Billing Period are due and payable in full at the beginning of each such period, unless otherwise stated.
1. Description of the service.
1.1. The Сustomer independently registers a personal account, selects, orders, and pays for the Service they need according to invoice, and the Provider provides the ordered Service.
A detailed description of the services, their list, and prices was published on the website of the Provider at https://unihost.com/. The Provider’s website is a public resource that is available to all Internet users at any time. Registration of a personal account is possible at the following address: https://dashboard.unihost.com/login/.
1.2. Depending on the service chosen by the Customer, the service may be classified as managed or unmanaged, as defined in this TOS.
By default, all Services are provided as Unmanaged unless and until one of the following conditions is met:
The scope of technical support, responsibilities, and Service Level Agreement (SLA) may vary significantly between Managed and Unmanaged Services. The Customer acknowledges and accepts responsibility for reviewing the applicable definitions and terms prior to selecting or modifying a Service.
2. Term of Agreement.
2.1. The term of the contractual relationship between the two parties – the Provider and the Customer – is the period of provision of the Service according to the selected tariff plan.
2.2. The Service becomes active from the moment of its payment by the Customer and activation by the Provider. The moment of activation of the Service is the moment when the Service is connected. The Service Provider shall inform the Customer about the activation of the Service by e-mail address that was indicated during registration.
2.3. The Customer’s requests are considered authorized (verified) and completed by the Service Provider if they were sent from the Customer’s e-mail address that was indicated during registration. Requests are accepted to the Provider’s e-mail address which is indicated on the “Contacts” page of the official website or through the “Support” tab in the personal account, or on the official website of the Provider. Any requests made through other channels: phone, chat, Skype, etc. are not considered authorized and are only informational. The term for responding to such requests is up to 12 hours. Depending on the complexity of the request, the response time may be extended to 24 hours.
The terms specified in this paragraph apply to general requests from a Сustomer and do not apply to situations defined in other policies of the Рrovider.
In such situations, the terms specified in other policies shall prevail.
2.4. The Service is terminated and the Agreement shall be deemed to be terminated if the Customer doesn’t pay the subscription fee within the terms specified in the invoice provided by the Provider. In this case, the Provider shall inform the Customer immediately after the expiry of the payment term.
3. Terms of payment.
3.1. The Customer pays the Contractor the price of the Service in the amount determined by the invoice and its terms. Payment can be made by the Customer using the payment methods which are specified in the personal account.
3.2. Payment shall be made for the period specified in the invoice selected by the Customer on the Provider’s website, by the payment terms. The payment shall be fixed and shall be made by the Customer regardless of the fact of use of the Service.
3.3. The Customer may, at any time, make a new request for additional Services to the Services already provided, and the price of such additional Services shall be determined in accordance with the prices for each of the additional Services contained in each of the tariff plans.
3.4. The Provider shall issue an invoice to the Customer for each payment. If the Customer debits money from his personal account, the Provider shall issue an invoice as well as invoices reduced by the value of the Service paid with this money.
3.5. The Provider reserves the right to modify, update, or replace any Tariff Plan provided to the Customer. Such changes shall become effective upon publication of the updated Tariff Plan on the Provider’s official website at https://unihost.com, unless a later effective date is expressly indicated.
The Provider shall notify the Customer of any such changes by means of an electronic notice delivered via the Personal account.
Any changes to the Tariff plan shall only take effect after the expiration of the current billing period for which the Customer has already paid. Until such expiration, the Customer shall continue to receive the Service under the terms of the previously applicable Tariff plan.
3.6. By making payment for the ordered Service, the Customer confirms its acceptance of these Terms of Service and other applications that are integral parts of these Terms of Service.
4. Rights and obligations of the Provider.
4.1. The Provider shall:
4.1.1. Provide the Service by the tariff plan selected by the Customer and these terms.
4.1.2. Provide and make available to the Customer a personal account.
4.1.3. Provide the installed software for the Service by the tariff plan selected by the Customer.
4.1.4. Provide an acceptable uptime level of 99.9% for the Service. Detailed terms and conditions regarding the Service level and compensation for downtime are set out in the Service Level Agreement at https://unihost.com/docs/sla/.
4.1.5. To publish on the Provider’s website at: https://unihost.com/ official announcements related to the Subscriber’s Service and changes in tariffs and/or payment details, and to email them to Customers when necessary.
4.2. The Provider shall have the following rights:
4.2.1. To receive payment for the Service provided to the Customer by these Terms.
4.2.2. To receive additional remuneration if the Customer wishes to use additional Services.
4.2.3. To provide additional Services, subject to the written contract of both parties, using the “ticket” system on the website.
4.2.4. Temporarily restrict the use of the Service in the event of security problems.
4.2.5. To modify or limit the parameters of the service in case of a problem or change, repair of the equipment.
4.2.6. Request additional personal data and legitimation (copies of the passport or other documents confirming the identity or status of the Customer) from the Customer to ensure the security of the service or to perform other necessary actions for the proper provision of Service.
4.2.7. If the Customer’s activities are subject to licensing, except for personal data, the Provider has the right to request a licence or other permits from the Customer confirming the right to carry out such activities.
4.2.8. In case of failure to provide the requested data, the Provider reserves the right to refuse to fulfill all requests of the Customer.
4.2.9. The Customer acknowledges and agrees that certain information provided during the use of the Services may be transferred to authorized third parties involved in the processing of payments and compliance-related procedures, including but not limited to Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. Such third parties may request additional information directly from the Customer as part of their independent verification processes.
All processing and transfer of personal data shall be carried out in accordance with the Provider’s Privacy Policy and applicable data protection laws.
The Provider shall not be held liable for any actions, omissions, decisions, or failures of such third parties, including, without limitation, delays in processing, refusal of service, loss of data, or other consequences arising from the third party’s handling of the Customer’s information. The Customer assumes full responsibility for the accuracy, completeness, and timely submission of any information required by such third parties and shall bear any risk associated with non-compliance or delay.
By using the Services, the Customer expressly releases the Provider from any and all claims, liabilities, or damages resulting from the acts or omissions of third parties to whom data has been lawfully transferred.
4.2.10. If the Customer attempts to misuse the Service, whether, in violation of applicable law or otherwise, the Service will be temporarily suspended to clarify the situation, or permanently suspended.
5. Customer’s rights and obligations.
5.1. The Customer shall:
5.1.1. Provide complete, true, and accurate information to the extent necessary for the Provider to provide the Service.
5.1.2. Pay for the Service provided by the Provider within the established time limit by these Terms of Service and the requested Service by the selected tariff plan.
5.1.3. Undertakes to familiarise himself with the information on the types of Services and tariffs on the Provider’s website.
5.1.4. Use the Service by applicable laws and regulations and other provisions.
5.1.5. Use the Service without causing damage to it and without affecting other Customers.
5.1.6. Use the Service through remote access provided by the Provider or in any other manner convenient to the Customer.
5.1.7. To use the Service without actions/inactions that may lead to a breach of its security.
5.1.8. To manage his/her service, and to ensure the installation of additional software, reinstallation of the basic software, and other necessary actions. The Customer is solely responsible for creating, maintaining, and safeguarding any backups (reserved copies) of their data. Unless explicitly included as part of a separately contracted service, the Provider shall have no obligation to generate, store, or restore backups on behalf of the Customer..
5.1.9. to change password after the activation to the account.
5.1.10. The Customer is solely responsible for maintaining the confidentiality, integrity, and security of all access credentials and account-related data, including but not limited to login names, passwords, authentication tokens, and other security information used to access the Services.
5.1.11. The Customer shall take all reasonable measures to prevent unauthorized access to their account and shall be fully liable for any actions performed through their account unless such actions result directly from a proven failure of the Provider to implement appropriate technical and organizational measures as required under applicable data protection laws, including the General Data Protection Regulation (GDPR).
5.1.12. Any suspected breach of account security must be reported to the Provider without undue delay.
5.2. The Customer has the following rights:
5.2.1. To use the Service by the Terms.
5.2.2. To use the support function of the website in case of problems with the Service, to express the wish to add different components to the Service, and for different requests within the selected Service.
5.2.3. Manage your personal account.
5.2.4. To file a complaint or report any violation or abuse of which he/she has become aware or has been committed against him/her. Detailed process of complaint and report described in the Complaints policy.
6. The Customer shall not use the Service for the following purposes.
6.1. Send, publish, transmit, reproduce, make available, or use in any way pornographic materials that violate the law.
6.2. Sending, publishing, transmitting, reproducing, making available, or using in any way files and materials that violate human rights, by the law.
6.3. Cybercrime of any kind, by the law.
6.4. Posting, publishing, transmitting, reproducing, making available, or using in any manner whatsoever any information relating to copyright and any other intellectual property rights of third parties without the appropriate permission of the copyright holder.
6.5. Crypto mining – obtaining cryptocurrency by installing and using special software without the Provider’s written approval.
6.6. Send, publish, transmit, reproduce, make available, or use in any way information that is contrary to applicable international law. In particular, this applies to information calling for the overthrow of the constitutional order; violation of the territorial integrity of the country; propaganda war; incitement to racial, national, and religious hatred; commission of terrorist acts.
6.7. Any use of the server, overtly or covertly, in the interest of a sanctioned state, as well as related countries and/or organizations, individuals, and/or legal entities is prohibited. The Provider reserves the right to verify the legitimacy of the Customer when the Customer registers a personal account and/or orders a service.
6.8. A detailed list of possible abuses (complaints) regarding the Services leased by the Customer from the Provider, as well as the Provider’s actions upon receipt thereof, are regulated by the Abuse Policy at https://unihost.com/docs/abuse-policy/.
6.9. For violation of the situations listed in this section, as well as the situations described in the Abuse Policy, the Customer’s personal account may be blocked without any compensation or reimbursement for such actions.
In addition, the Provider has the right to temporarily or completely stop providing the Service to the Customer.
7. In the event of non-performance of the obligations under paragraph 6. the Provider shall have the right to terminate the provision of the Service at any time without notifying the Customer, in which case the Contract shall be deemed terminated, which shall not relieve the Customer of the obligation to pay the fee due to the Provider or, if such fee has been paid, it shall not be refunded.
8. Termination of the Contract.
8.1. The Contract is terminated:
8.1.1. Upon expiration;
8.1.2. Upon mutual agreement between both parties;
8.1.3. In the event of non-performance of the contractual obligations of one of the parties for objective reasons;
8.1.4. In case of insolvency of one of the parties;
8.1.5. In case of the Provider’s inability/impediment in providing the Service;
8.1.6. In case of the unilateral decision of the Provider, in case of illegal use of the Service by the Customer, in violation of the legislation in force, as the case may be, in which case the Provider is not obliged to provide compensation and/or notify the Customer.
9. Additional terms and conditions.
9.1. The Provider shall not be liable for damages caused to third parties by the Customer.
9.2. The Provider does not guarantee acceptance of the Customer’s mail from remote networks, the functioning of which has led to the inclusion of the addresses of these networks in the lists for which the Customer’s mail delivery program does not accept mail.
9.3. The Provider shall not be held liable for the quality, availability, or reliability of public communication networks or channels used by the Customer to access the Services, nor for the functionality, performance, or failures of any third-party equipment, systems, or infrastructure that are outside the Provider’s reasonable control and are used in the provision or access of the Services.
9.4. The Provider shall not be liable for any problems with the Services caused by Internet interruptions, fortuitous events, natural disasters and accidents and other similar circumstances which are deemed to be force majeure.
9.5. The Provider shall not be liable or responsible for any liabilities or costs related to the Customer’s or other persons using the Customer’s name and password’s violation of the provisions of this Contract; related to the use of the Internet through the Services; related to the Customer’s or other persons using the Customer’s name and password’s posting or transmission of any messages, information, software or other materials on the Internet.
9.6. Customers assume all responsibility and risk associated with the use of the Internet through the Services. In particular, the Customer is responsible for judging the accuracy, completeness, and usefulness of any opinions, ideas, or other information, and the quality and usefulness of the goods and services distributed on the Internet and provided to the Customer through the Services.
9.7. The Customer shall be solely responsible for the security of their password and for any damage that may be caused by its unauthorized use. In the event of theft of the Customer’s name and password due to the fault of third parties, the Customer has the right to send a written request for a change of password to the Provider, with the mandatory attachment of the relevant financial document certifying payment for the Services.
9.8. The Service Provider shall not be held liable for the actions of third parties that have led to theft or other misuse. In such a case, the Customer must contact the relevant investigative and law enforcement authorities in order to compensate for the damage caused by the theft.
9.9. In the event of early termination of thеsе Terms of Service, the Customer shall pay the Provider a fee equal to the remaining amounts due under the Terms of Service.
9.10. The Customer acknowledges and agrees that third-party service providers involved in the processing of payments or the provision of ancillary services (including but not limited to banks, payment gateways, and compliance verification providers) may impose additional fees, charges, or commissions in accordance with their own terms, conditions, and pricing policies.
The Provider shall not be held liable for any such charges, nor shall the Provider be required to notify the Customer of, reimburse, or compensate any fees imposed by third parties. It is the sole responsibility of the Customer to review and accept any applicable third-party terms and associated costs prior to engaging with such services.
9.11. The Provider reserves the right to make changes to the wording of thеsе Terms of Service of Service without prior notice to the Customer. Changes to the Terms shall take effect from the time they are published on the Website.
9.12. All disputes between the parties relating to the performance of thеsе Terms of Service shall be settled by negotiation.
9.13. All disputes and disagreements arising out of thеsе Terms of Service which cannot be resolved amicably shall be referred to the competent authorities – the Bulgarian courts.
9.14. The invalidation of any provision of this contract shall not invalidate the entire contract.
9.15. The provisions of the legislation of the Republic of Bulgaria shall apply to the matters not covered by thеsе Terms of Service relating to its performance and interpretation.
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